Refund Policy

At Krrimpex, we value your trust and strive to make the refund process as transparent and seamless as possible. This policy outlines how and when refunds are issued following a successful order cancellation or a validated product return.

1. Eligibility for Refunds

Refunds are initiated under the following circumstances:

• Order Cancellation: You cancelled your order before it was dispatched from our warehouse.
• Refused Delivery: You refused the delivery of the package at your doorstep (shipping charges may be deducted).
• Validated Return: You raised a return request within the 2-day window for a damaged, defective, wrong, or missing product, and the item successfully passed our quality inspection upon return.

2. Refund Processing Timelines

Once a refund is approved by our billing team, it will be credited back to your original source of payment. Please refer to the standard banking timelines below:

3. Pay on Delivery (POD) Refunds

For orders placed using the "Pay on Delivery" method, refunds cannot be issued in cash. You will be asked to provide your bank account details (Account Name, Account Number, and IFSC Code) via email or through your account dashboard. The refund will be processed via NEFT/IMPS directly to your bank account.

4. Shipping Charges & Deductions

• If the return is due to an error on our part (e.g., wrong item, defective product), the full amount including shipping charges will be refunded.
• If an order is cancelled after dispatch, or delivery is refused at the doorstep without valid reason, forward and return shipping charges may be deducted from your total refund amount.

5. Late or Missing Refunds

If you haven’t received a refund within the stipulated timeline, please follow these steps:

1. Check your bank account statement again carefully.
2. Contact your credit card company or bank, as it may take some time before your refund is officially posted by the financial institution.
3. If you have done all of this and still have not received your refund, please contact us immediately.