Cancellation & Return Policy

1. Cancellation Policy

At Krrimpex, we strive to process and dispatch your orders as quickly as possible. If you need to cancel your order, please review our guidelines below:

• Before Dispatch: You may cancel your order at any time before it has been dispatched from our warehouse. The full amount will be refunded to your original payment method.
• After Dispatch: Once an order has been handed over to our delivery partners, it cannot be cancelled from the website. You may refuse the delivery at your doorstep, and a refund will be processed once the item is returned to our facility (applicable shipping charges may be deducted).

2. Return Policy (Up to 2 Days Returnable)

We enforce a strict 2-Day Return Policy. You must raise a return request within 48 hours of receiving the delivery. Returns are only accepted under specific circumstances to ensure the quality and integrity of our B2B industrial products.

3. Conditions for Return

A product is eligible for return only if it meets one of the following criteria. Please ensure you provide an unboxing video or clear photographic evidence when raising a claim.

4. Non-Returnable Items

Please note that returns will not be accepted under the following conditions:

• The 2-day return window has expired.
• The product has been used, installed, altered, or tampered with.
• Original packaging, tags, manuals, serial numbers, or accessories are missing or damaged.
• The issue is due to normal wear and tear, electrical surges, or incorrect usage by the customer.

5. Refund Process

Once your return request is approved and the item is safely received at our warehouse, our quality check team will inspect the product. If the claim is validated:

• Prepaid Orders: Refunds will be credited back to your original payment method (Bank Account, UPI, Credit/Debit Card) within 5-7 business days.
• Pay on Delivery (POD): Refunds will be transferred to your provided bank account via NEFT/IMPS within 5-7 business days.